Frequently Asked Question

By selling vegetables in packed form, Kisanserv reduces the number of times the produce is touched from the farm to the customer’s kitchen. This minimizes the risk of contamination and ensures a higher level of hygiene.

Kisanserv is committed to maintaining the highest quality standards for its produce. To ensure customer satisfaction, Kisanserv implements a strict policy of not keeping any inferior quality produce in its stores. However, if a customer encounters any quality issue, Kisanserv offers a no-questions-asked refund policy. This approach underscores the company's commitment of providing fresh, high-quality fruits and vegetables and building trust with its customers.

If your payment got deducted but your order wasn't confirmed, don't worry. Simply reach out to the store team or customer care using the contact information provided in the app. Provide them with your transaction details, and the issue will be resolved promptly.

Kisanserv sources its fruits and vegetables directly from a network of 11,000 farmers. This direct farm-to-store approach ensures that the produce is freshly harvested and of high quality, with minimal handling, which helps maintain its freshness and extends its shelf life. Unlike traditional Sabjiwalas who typically source from local Mandis, Kisanserv's direct sourcing eliminates intermediaries, ensuring better quality produce at lower prices.

Yes, farmers generally receive better prices when selling their produce to Kisanserv compared to selling through traders in wholesale markets. Here's why:
1. Direct Sourcing: Kisanserv eliminates intermediaries by sourcing directly from farmers, which means farmers can capture a larger share of the final selling price. In contrast, when farmers sell through wholesale markets, their produce often passes through several middlemen, each taking a cut, which reduces the amount farmers ultimately receive.
2. Fair Pricing: Kisanserv is likely to offer fairer and more consistent prices to farmers, as the company benefits from a more streamlined supply chain and reduced handling costs. This allows them to pay farmers more while still offering competitive prices to consumers.
3. Quality-Based Pricing: By maintaining a focus on high-quality produce, Kisanserv offer premium prices for better-quality fruits and vegetables, encouraging farmers to invest in quality improvement.

Recycled plastic is used for packaging by Kisanserv. Customers can deposit the plastics at the store for recycling.

Splashing water on fruits and vegetables is a common practice in many markets to keep them looking fresh and appealing. However, this practice has some downsides:
Pros:
1. Appearance: Splashing water can make produce look fresher and more vibrant, which might attract customers.
2. Short-term Hydration: It can help maintain moisture in the produce, which may prevent wilting for a short period.
Cons:
1. Contamination Risk: Water can spread contaminants, including bacteria, viruses, and dirt, especially if the water is not clean. This increases the risk of foodborne illnesses.
2. Spoilage: Excess moisture can accelerate the growth of mold and bacteria, leading to faster spoilage.
3. Weight Increase: Produce that has been splashed with water may weigh more due to the added moisture, leading to higher costs for consumers without any real benefit.
4. False Freshness: The practice can sometimes give a false impression of freshness, as the produce may appear fresher than it actually is.
Kisanserv’s Approach:
Kisanserv avoids splashing water on fruits and vegetables in its stores. Instead, the company focuses on maintaining the natural freshness of its produce through proper sourcing, quality checks, and packaging. This approach minimizes contamination risks and ensures that the produce remains safe and fresh for longer periods.

Please do not worry. Your wallet amount will get reversed back to wallet. This usually happens due to 2 reasons.
1. There is a delay in receiving the payment successful response from your bank due to which your payment status has not been received by Kisanserv. Please wait for 30 mins and try to place the order again. If still the order shows as not paid, then please reachout to customer care.
2. if your Kisanserv Express App installed in your mobile is of older version ( < ver 2.0). Kindly update your app from Google Play Store or Apple Store. Also, reachout (write or call) to our customer care stating your registered mobile number and your wallet amount will be reversed.

Yes, we deliver the items from the local Kisanserv Express store. We do not have any dark store.

No, we do not charge for home delivery. Our invoice has all the charges printed. One can see there is no Delivery/Material Handling or other hidden charges added to the invoice.

We strive to get your refund processed quickly. We state that it usually takes between 7 to 21 days but we strive to do it earlier.

Yes, you can. While you are ordering, at the time of checkout, please select the option of "In-store Pick-up".

Yes, we have this option. This option is available once the selected store has no delivery time-slots available for the day.

Order can only be done "in-Store" at our exclusive "Kisanserv Express" outlets or by using our Kisanserv Express App. The "Kisanserv Express" App is available for download from   

Download "Kisanserv Express" App from: